We fired our agency, even though I am sure they are laughing all the way to the bank since we do not get one penny back. They did little to nothing for us and we paid them a TON of money. I will not go into the specifics and there is more to this story, but I am happy to be rid of them. Every time I spoke with them on the phone I hung up angry and it ruined my day. Although we lost a lot of money, it is a relief to be rid of them.
We are in talks with another agency but nothing has been officially been set in stone (or writing). We are contemplating changing countries but haven't made a concrete decision.
That's the latest, however vague it may be, and will post more as things happen.